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Our guarantee covers any defect in material or workmanship occurring under normal use within a reasonable amount of time. If we must return equipment to the manufacturer for repair, and there is a charge, customers may be billed at cost at our discretion. Please send a detailed note describing the problem on any item sent to us for repair, your daytime phone number, E-mail address, and date the item was purchased (If possible include a copy of the invoice).
Equipment returns are accepted for up to 30 days after the date of delivery if unused. However, please do not return equipment without first contacting us. Please note that custom made equipment cannot be returned even if unused.
After 60 days, we suggest that any defective merchandise be returned directly to the manufacturer stating the date of purchase and that it was bought from us. Items ordered together are not necessarily shipped or delivered on the same day and together. Please allow a few days before contacting us if you are missing anything from your order as it may arrive seperately. You should carefully check all packing material. When a small item has been ordered and cannot be located in the carton, we suggest that you very carefully check the packing material. Small items do have a tendency to be "lost" in the packaging material. If you receive a package, no matter how it was shipped, if there is any indication of external damage, please do not accept it. Refuse it and insist that the carrier tell you what procedure should be followed.
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